DAMAGE & RETURN POLICY

Our intention is to ensure your item arrives in perfect condition. In very rare case that your order arrives damaged we will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.  We will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion.
In order to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.
It is very important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. All damages should be reported to us within 48 hours of delivery.

We will replace whichever parts are needed to give you a complete undamaged unit. This is often quicker than replacing a whole unit. If there are too many damaged parts, a new unit may be sent to you at our discretion.
In most cases, you are required to provide photos in order to fulfill your replacement requests. Photos are generally requested to confirm the extent of damages for us to determine if replacement parts or a full unit replacement is required.
We encourage our customers to accept their order despite the condition at delivery. This is because a refusal of a damaged shipment can increase the time it takes to process replacements.

If for any reason, you are not satisfied with your purchase, we will gladly accept your return on within 15 days of you receiving your item(s) We don’t accept return assembled items. Unopened box items will be accepted with original outbound shipping cost deducted from your refund. Opened box items also accepted with 20% restocking fee and original shipping cost deducted. The return shipping will be the responsibility of the customer.