SHIPPING POLICY

SHIPPING POLICY

We ship dining furniture to any destination in the contiguous 48 states only.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. You should track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
We have two methods of shipment available: Small Parcel, Truck Freight .

SMALL PARCEL:

We will ship chairs or stools via UPS, FEDEX. These companies provide the fastest and most reliable method of shipping. It’ll take between 2 and 10 business days after it leaves the warehouse to your door.
We do not require signature for deliveries, but please note that the delivery man may leave your package at your door without signature on his own discretion. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with “No Signature Required.” Be sure to include your name and tracking number on the note.

TRUCK FREIGHT:

For whole set shipping with table and 4, 6 or 8 chairs which is too large and heavy, we will use trucking company. Truck Freight is different from standard UPS, FedEx:
– Once your merchandise arrives at the delivery agents pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment time frame (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday.
– The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside. However , several truck freight companies offer additional services to help move merchandise from the truck into your home or office. When your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.
Please inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.